Frequently asked questions

Who are your typical clients?
Businesses of 1 to 50 people in the UK and Europe: service firms, e-commerce operators, professional practices and founders. Most have outgrown spreadsheets and email but don't have an IT department.
How does an engagement start?
With a free discovery call. You tell us how things work today and what's getting in the way. If we can help, we send a written proposal with a scope and a price.
Do you work on a fixed fee or a retainer?
Both. A fixed fee for well-defined projects, a monthly retainer for ongoing advice and support. We'll recommend one after the discovery call.
Where are you based?
Our registered office is in Covent Garden, London. We work remotely with clients across the UK, Europe and selected international markets, and meet in person in London on request.
How do you keep my data confidential?
Every engagement is covered by a mutual non-disclosure agreement, and we handle personal data in line with UK GDPR.

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